1) What's your website ?

We have two sites for different customers:
1--If you are on wholesale business, please go to www.gets.com :
On this site, you can enjoy very good price. And have to wait 15-20 days for production
2--If you are retailer, please go to www.beads.us
On this site, you can take only one pc or one bag. All items are ready in stock , lead time is only about 5days.
Our site is keep updating every day, please kindly keep an eye on them.

 2) How to make an order ?
1-- Registeron our website Gets.cn for free.
2-- Log In your Gets.cn account.
3--Choose items and add them into cart: Search or browse products, type the quantity you want and click" Add to cart".
4--If you want to find out the total price including shipping, click " Shipping Cost Calculation " in the shopping cart page.
5—Check out and Finish your order.

3) Do you have a minimum order?
We do not have a minimum amount requirement, but each product has an individual minimum quantity requirement.
For example:
http://www.gets.cn/product/Freshwater-Pearl-Bracelet--Three-Rows--6-7mm-4X18mm_p84469.html the MOQ of this item is 50strands
If you want to order small quantity as sample, please visit our website: www.beads.us, here, we have many popular items on this website, and we can arrange shipment for all of them in about 3-5days after you place order.

4) If I want wholesale can I enjoy discount?
The price on our website is wholesale price already, if your quantity is really large, we will consider according to the size of your order.
We suggest that you place the order directly from our website, so that we can check your order size and status to see if we can offer you discount.
Pls check following our discount policy .
Single Order Discount
Due to the condition that customers who place Large Order with us, we also offer one-off discount to them. Please check the following details for the discount policy about the large single order.

Discount policy only for Bank wire transfer, Western Union or Money Gram.
If discount promotion being offered, this single order discount would not be effective.

5) Can I order samples ?
We have an retail site www.beads.us, where you can order items in small quantity. If no same or similar item in this website, that mean we have no stock, so hope you can order the items with a MOQ quantity.

6) Can you take photos to us if we order samples from you ?
We offer product photo taking and editing services as per your request. Our dedicated teams of highly skilled will take photo of the products and edit through photo editing programs . We offer product photo taking and editing services as per your request. Our dedicated teams of highly skilled will take photo of the products and edit through photo editing programs .

7) How much is shipping cost ?

We have reputable partner who can deliver the goods to the worldwide.
These include DHL, UPS, EMS, and TNT etc. which are door to door. We also can ship by air freight or ocean shipping to your local airport or seaport.
Kindly please note the total shipping cost is calculated after you check-out your shopping cart from our online store. We will double check the shipping cost for our customer after we check the order.
About the shipping cost, you can check it in following link:
http://www.gets.cn/shipping_cost.php. You can compare all shipping cost here, and then choose a best way for your orders!
If in case you cannot find your country from our list, welcome to send email to us.

8) What can I do if I could not find the goods on your website?
If the goods you can't find were on our website previously, they may have been removed from our website when they became unavailable. That's why you can't find them anymore.
If it is a custom made item, and you have the picture of the product you want, then you can contact our customer service or submit ticket with specific information (such as the material, color, size, etc.), so that we can check it for you whether we can make the item or not.

9)How to pay ?

For more details pls visit http://help.gets.cn/html/3/1.html
We will send you our account information after you place order.

10) Do You Have A Guarantee Or Warranty?
Yes –Gets.cn choose products to sell based on their excellent quality and wonderful design. We check all of your orders from raw materials to finished products.
Every working procedure is monitored by our specialists, so the quality is guaranteed.
We have a QA team, who tests if your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks, which all the goods have passed in the factory line.
Though items have been inspected carefully before being sent out, sometimes mistake might happen due to some staffer's incaution or transport problem. In this case, please contact us as soon as you receive the goods, we will solve the problem for you at the earliest time.
Here are our complaint policy and return policy for your reference:
Complaint policy: http://help.gets.cn/html/35/74.html
Return policy: http://help.gets.cn/html/35/66.html  

11) Do you do extra packing ?
Yes, we can do special packing for you, but there will be some extra packing fee needed.
If you need extra packing, please make a remark about the packing detail when you place the order, we will advise you how much the packing fee needed .Here is normally packing fee for your reference: http://www.gets.cn/processing_services.php .

12) How to check the goods when received ?
So when you receive the goods, first thing please check if all of the cartons are well packed no damage. If there is any damage please take pictures and send to us at the earliest time, so that if any item missing or damaged we can claim from shipping company.
Please check the goods according to packing list. You also can login to check the packing list on line through below link:
http://www.gets.cn/packing_list.php?orders_id= in put order number here

13) How is your quality control ?
1-- We have a professional QC team with the strong sense of responsibility. We maintain tight control over production from raw materials to finished products. Every working procedure is monitored by our specialists to ensure the high quality of our products.  

2-- The quality of all material is inspected by National Commodity Inspection Bureau. The semi-products must pass the inspection procedure made by our own QC staff. The final products must to be inspected by our own QC staff before shipment.

14) Could you pls send me a catalogue?
Sorry to say we don't have printed catalog, all items we have are listed on the website, kindly please refer to our on-line catalog: http://www.gets.cn/catalog.php
You can see the price and minimum order quantity request are shown on the website clearly.

15) How long after I pay can I expect to receive my order?
Our lead time is usually 15 days for standard order items, 3-5 days for stock items, however, we will try our best to prepare the item ASAP after you place an order on our website
Delivery time varies with shipping methods, kindly compare the shipping method by calculating the shipping cost by link below:
http://www.gets.cn/shipping_cost.php .